Communication today has no limitation due to the availability of so many sources of conveying them. One that you see glued to every person these days are phones. We all have to talk on the phone at some point. Some people are comfortable conversing on the phone, while others become a nervous wreck. Whatever type of phone user we are it is inevitable to learn correct telephone etiquette since it can offer others a positive impression of yourself or the company we represent. Phone etiquette refers to how you handle yourself and your business when communicating with consumers over the phone, which includes your body language, tone of voice, word choice, listening abilities, and the manner you end a call. It is crucial in the workplace. Over the phone; your client's first impression of you is often formed. It's possible that how you communicate with them will determine whether you keep or lose the consumer. Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. The customer who contacts your company is going to base his perception of your company on the attention he gets from speaking with you. Therefore, answering phone calls and greeting customers professionally is very important.

Narayanan A

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