"What is good relationship management? What are relationship management skills? Why is relationship management important? Relationship management is a strategy in which an organization maintains an on-going level of engagement with its audience. Relationship management aims to create a partnership between an organization and its patrons, instead of viewing the relationship as merely transactional. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention. Since customer loyalty and revenue are both qualities that affect a company's revenue, CRM is a management strategy that results in increased profits for a business. Good relationship management is about communication, conflict management, and people skills as much as it is about the technical aspects of a particular business or industry, right? Don’t you think that there should be an efficient relationship management system? Let’s learn more about the topic, with the help of the presentation, shall we?"

Ridhi Kumari

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