Guests appreciate the personal touch when it comes to restaurant customer service. Naturally, restaurateurs enjoy it as well. The more face-to-face and online interaction you can have with guests, the more you'll learn about what they like, don't like, and how they see your business. But how do you create exchanges that yield useful information while also benefiting your company's bottom line? Strike up a conversation with your visitors as the first step in gaining insight from them. Personalizing and conversing with customers, whether in person or online, will help lower the barrier and disarm customers who may assume you're about to launch into a sales pitch. So listed below are some questions a waiter might ask.

Nijo Nicholas

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