It’s the habit of having an outlook about all the activities of an organization is achieved with a high level of excellence. It consists of understanding a quality policy, creation of new quality plan and assurance and implementation of quality control and improvement. For this to be accomplished, all the stakeholders need to work with unity so that processes, products, services can be improved. The famous example of QM is Toyota's achievement of the Kanban system. Meeting the client's requirement, helps in increasing the confidence of the company, leading to more sales and repeat business. Also accomplishing the company's requirements, creates room for profit and expansion of the business. Principles of QM are customer focus, process approach, relationship management, evidence-based decision making, leadership, engagement of people and improvement. More information about the topic can be understood from the PowerPoint presentation.

Nithin VS

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