Hospitality skills help you make others feel at ease and provide excellent customer service in all circumstances. Hospitality is essentially the relationship between a host and a guest. The host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Hospitality skills are all of the behaviours, tools and knowledge that allow service industry professionals to develop an affirmative relationship between guests and the companies that host them. It allows you to have positive interpersonal communications with others and organize your activities to help fulfil others' needs. It is an essential qualification for working at front desk, guest services department, restaurant, spa, hotel and other places where visitors expect to have their needs taken care of. The presentation will provide better understanding on the topic.

Divyakrishna RS

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