"What is customer satisfaction and why is it so important? How do you achieve customer satisfaction? Why is it important to have customer satisfaction? When your customers are satisfied, they believe in the brand and become loyal. These loyal customers give brands repeat business and form a major part of the revenue. ... Satisfied existing customers feel they can promote the brand to their loved ones for the great experiences they've had, right? What makes a customer happy? A happy customer isn't just someone who makes a purchase with you today. A truly happy customer is one who will be loyal to you and your business for a long time to come. Plus, customer loyalty and happiness have a tendency to spread. When people find businesses they trust, they want to tell their friends about it too. What happens if customers are not satisfied? When they feel a business has disappointed them, customers have strong reactions. ... Not only are you likely to lose the individual customer's business, but if he or she posts negative online reviews, poor ratings or social media complaints about your business, it has the potential to cost you many more customers, too. So, isn’t it essential that the business ensures that their customers are satisfied? Don’t you want to learn on how to ensure your customers satisfaction?"

Saranya R Kurup

168 resources

2

1

0

Like