How do you retain your customers? What is customer retention? Why is customer retention so important? What are the major benefits to customer retention? What does customer retention do? Customer retention measures not only how successful a company is at acquiring new customers but also how successful they are at satisfying existing customers. It also increases ROI, boosts loyalty, and brings in new customers. It indicates whether your product and the quality of your service please your existing customers. It's also the lifeblood of most subscription-based companies and service providers. Who is responsible for customer retention? Generally, responsibility for retention should come down to the customer success team. Don’t you think that you need to know more in detail the strategies to retain the customers? Don’t you want your business to be successful? Can your business be successful without the participation of customers? Absolutely not! The subject can be looked deeper with the help of the presentation. Please refer.

Reshma S

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