Whatever the cause of disagreements and disputes at home or work, conflict resolution skills can help you resolve conflict in a constructive way and keep your relationships strong and growing. Conflict resolution is one of the most essential soft skills that can be developed in the workplace. Conflict in the workplace is inevitable, as we can’t expect everyone to always agree. However, conflict isn’t always negative. When handled in a respectful and productive way, conflict can provide truly positive outcomes. When the soft skills needed for successful conflict resolution are developed and reinforced, it allows for: increased self- awareness around future conflict, a collaborative approach to resolving conflict and the promotion of a productive workplace that encourages respectful relationships. Conflict Resolution requires a range of soft skills because there are multiple dimensions that must be addressed. So, in order to have successful conflict resolution, soft skills such as empathy, communication, team-working, and problem-solving must be used.

Nazrin Farzana

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