Conflicts are unavoidable in business organisations, and a management tool is essential for resolving existing issues. Finding a way out, whether formally or informally, by settling a dispute between two people is what resolution is all about. Conflicts must be resolved between coworkers or between clients and service providers. Some may resolve and return to work, while others will reflect the work of the organisation. The first step in the resolution process is for those involved to recognise the problem. An agreement to deal with the problem and find a solution. Trying to figure out attitude changes and working with both sides results in less negativity. The PowerPoint presentation contains additional information.

Malavika Menon

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