In our day to-day life we exchange our ideas, thoughts and other information with our friends, relatives and other people. Sometimes we directly talk to them and sometimes we also write letters to them. In letters we express our feelings in a few words, we may ask for any information or we may write about a complaint in connection with our problems. Similarly businessmen also exchange ideas, information by writing letters. They communicate business information to customers, suppliers and others and at the same time receive a variety of letters from them. Business correspondence means the exchange of information in a written format for the process of business activities. Business correspondence can take place between organizations, within organisations or between the customers and the organisation. The correspondence refers to the written communication between persons.

Vikrant Ojha

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