Customer success is a strategic and critical component of any organisation with multiple departments and people. Customers' lifecycle with your company begins when they receive their first marketing email and (hopefully) does not end for a long time. The customer/organizational relationship is typically quite long, and every interaction has an impact on its health. While customer success can be a complex series of events, relationships, and decisions, the mission of customer success can be distilled down to four strong milestones. Four Dimensional Mission Of Customer Success. This is a four stage process. The stages in this process are Implementation, Adoption And Value, Growth, Renewal, Business.

Darwin Issac

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